Support
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Have a question or need help? We're here for you. Fill out the form and we'll get back to you promptly.
Contact Information
Our support team is available Monday through Friday. We aim to respond to all inquiries within one business day.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM ET
Location
Canada — Serving all provinces
For urgent rental disputes
If you have an active rental dispute requiring immediate attention, please select "Rental Dispute" as your subject. Include your rental request ID for faster resolution.
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Quick Answers
Frequently Asked Questions
How does the HeavyRentals commission work?
Equipment owners pay a commission fee to HeavyRentals upon the completion of a rental. Renters pay the owner directly off-platform — HeavyRentals does not process rental payments. The current commission rate is displayed on your owner dashboard.
How long does it take to get my equipment listing approved?
Most equipment listings go live immediately after submission. If your listing is flagged for review, our team will assess it within 1 business day. You'll receive an email notification once it's approved or if any changes are needed.
What should I do if there's a problem with a rental?
First, try to resolve the issue directly with the other party via the platform messaging system. If you can't reach a resolution, use the "Raise Dispute" option on your rental dashboard to escalate. You can also contact us via this form using the "Rental Dispute" subject — include your rental request ID for faster support.
How do contracts and digital signatures work?
When a rental request is approved, HeavyRentals automatically generates a Rental Agreement. Both the owner and the renter must digitally sign the contract before the rental begins. Signed contracts are stored securely and accessible from your dashboard at any time.
Still have questions? Email us directly or use the form above.